Privacy Policy

Lodi Epoxy Flooring & Concrete Polishing ("we," "us," or "our") operates the website at www.lodiepoxyflooringandconcretepolishing.com (the "Site"). This Privacy Policy explains what information we collect when you use our Site or contact us, how we use that information, and what rights you have regarding your data.

By using our Site, you agree to the practices described in this policy. If you do not agree, please do not use our Site.

1. Information We Collect

Information You Provide Directly

When you fill out a contact or estimate request form on our Site, we collect the information you enter, which may include your name, phone number, email address, property address, and a description of the work you are inquiring about. We only collect what you choose to provide.

Information Collected Automatically

When you visit our Site, certain information is collected automatically by our hosting and analytics tools. This may include your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This data is collected in aggregate and is not linked to your name or contact information unless you have also submitted a form.

Cookies and Similar Technologies

Our Site may use cookies - small text files stored on your device - to improve your browsing experience and to help us understand how visitors use the Site. Analytics tools such as Google Analytics may place their own cookies. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some features of the Site may not function properly if you disable cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests, questions, or service inquiries.
• To schedule on-site visits and follow up on ongoing projects.
• To improve the content and usability of our Site based on visitor behavior data.
• To send you relevant communications about your project, such as appointment confirmations or estimate follow-ups. We do not send unsolicited marketing emails.
• To comply with applicable legal obligations.

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers: We work with third-party tools to operate our website and forms (such as form submission platforms, website hosting, and analytics providers). These providers access only the information needed to perform their functions and are not permitted to use it for other purposes.
• Legal Requirements: We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our legal rights or the safety of others.
• Business Transfer: If our business is sold or transferred, your information may be transferred as part of that transaction. We will notify you via a notice on our Site if this occurs.

4. Data Retention

We retain personal information you submit through our forms for as long as is reasonably necessary to fulfill the purpose for which it was collected - typically for the duration of a project inquiry or customer relationship plus a reasonable period afterward for recordkeeping purposes.

Automatically collected data such as analytics logs may be retained for up to 26 months, in line with typical analytics provider retention settings. You may request earlier deletion of your information by contacting us.

5. Third-Party Links and Services

Our Site may contain links to third-party websites, including review platforms or map services. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit through a link on our Site.

Our Site uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us understand how users interact with our Site. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

6. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain certain records.
• Opt-Out of Communications: If you have received a communication from us, you may ask to be removed from future follow-up messages at any time.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). As a small local business, we do not sell personal data and do not meet the thresholds for most CCPA obligations, but we are committed to honoring reasonable requests from California residents.

To exercise any of these rights, contact us at the email or phone number listed below.

7. Security

We take reasonable precautions to protect your information from unauthorized access, alteration, disclosure, or destruction. Our Site uses HTTPS encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information you submit.

8. Children

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site after any changes are posted constitutes your acceptance of the updated policy.

10. Contact Us About Privacy

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us: